A Debate on Re-engineering the University Library System

Abstract

Universities’ libraries have always been playing a vital role in supporting education, research, and several other academic activities of its parent organization. However, during and after the COVID-19 pandemic period these institutions were facing organizational stress owing to the limitations of the schedule and the new rules applied to users and visitors. The current situation necessitates the universities libraries to re-think their ways on providing services through a re-engineering process.In this context, traditional methods, and tools, together with the work processes must be transform in an innovative manner to make them more productive and effective. First, the re-engineering approach is briefly presented focuses on identifying the innovative solution for fundamentally changing the process that will dramatically improve the services quality and speed the working processes, simultaneously with costs reductions. Second, there are presented best practices and cases of other university libraries that have rethink their services and their business model to generate an inventory of innovative ideas. The article debates the re-engineering process of the university library in the favourable context offer by an Erasmus+ project implementation.